Privacy Policy

Last updated: 04 March 2026

We are committed to protecting and respecting your privacy. This Privacy Policy explains how WhoCanTakeMeTo collects, uses, stores and shares your personal information when you use www.whocantakemeto.com (the "Website") and any related services we provide.

This policy applies to visitors to our Website, customers requesting transport quotes, transport businesses using our platform, and anyone who contacts us.

Please read this policy together with our Terms & Conditions and Cookie Policy.

Table of Contents

• 1. Who we are
• 2. Information we collect
• 3. How we collect your information
• 4. How we use your information and our lawful bases
• 5. How we share your information
• 6. Marketing communications
• 7. Cookies and analytics
• 8. Data retention
• 9. Data security
• 10. Your rights
• 11. International transfers
• 12. Third-party links
• 13. Changes to this policy
• 14. Contact us
• 15. Right to complain

1. Who we are

WhoCanTakeMeTo is the operator of this Website and the controller of your personal data for the purposes described in this Privacy Policy.

Legal entity: WHOCANTAKEMETO
Registered office: Independent House, WF16 0PW
Contact email: support@whocantakemeto.com

2. Information we collect

Depending on how you use the Website, we may collect and process the following personal information:

• Your name
• Your email address
• Your telephone number
• Your postcode, pickup location, destination and journey details
• Date, time and details of the journey you are requesting
• Information you include in quote requests, messages, forms or enquiries
• Account information if you register with us
• Business profile information if you register as a transport provider
• Billing and subscription information for businesses using paid services
• Technical information such as IP address, browser type, device type and usage data
• Cookie and analytics data

3. How we collect your information

We collect personal information in the following ways:

• When you submit a quote request or enquiry through the Website
• When you create an account
• When you register as a transport business
• When you contact us by email, phone or contact form
• When you communicate through any messaging or chat features on the Website
• When you subscribe to updates or marketing communications
• Automatically, through cookies, server logs and analytics tools when you browse the Website
• From third parties where you have asked them to submit an enquiry or request using our platform

4. How we use your information and our lawful bases

To provide our services

We use your information to receive your quote request, match it with suitable transport businesses, send your request to those businesses, and allow them to contact you with quotes or follow-up questions.

Lawful basis: performance of a contract, or taking steps at your request before entering into a contract.

To manage accounts and business memberships

We use personal information to create and manage user accounts, administer subscriptions, process business payments, send service messages, and provide customer support.

Lawful basis: performance of a contract and our legitimate interests in operating and administering the Website.

To communicate with you

We may contact you about your quote request, account, subscription, support enquiries, service updates, or important changes affecting your use of the Website.

Lawful basis: performance of a contract and our legitimate interests in providing support and running our services.

To improve the Website and prevent misuse

We use technical and usage data to analyse performance, improve the Website, diagnose faults, maintain security, prevent fraud, and protect users and our business.

Lawful basis: our legitimate interests in operating a secure and effective platform.

To comply with legal obligations

We may process and retain certain information where required to comply with legal, regulatory, tax, accounting, or law-enforcement obligations.

Lawful basis: compliance with a legal obligation.

For marketing

Where permitted by law, we may send you marketing communications about our services, offers, updates or related opportunities. Where consent is required, we will ask for it.

Lawful basis: consent where required, or our legitimate interests where permitted by law.

5. How we share your information

We may share your information with the following categories of recipients:

• Transport businesses on our platform so they can review your request, prepare a quote, and contact you about the transport service you are seeking.
• Service providers and processors who help us run the Website and our business, including hosting providers, email providers, payment processors, CRM providers, analytics providers and technical support providers.
• Professional advisers such as accountants, insurers, legal advisers and compliance advisers.
• Authorities and regulators where required by law or to establish, exercise or defend legal claims.
• A buyer or successor in the event of a business sale, merger, investment or reorganisation.

We do not sell your personal data.

Where you submit a quote request, your contact details and journey details may be shared with relevant transport providers so they can respond directly to your request. Once your data has been shared with a transport provider for that purpose, they will usually act as an independent controller of your data for their own quoting, booking and customer-service purposes.

6. Marketing communications

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Please note that even if you opt out of marketing, we may still send you non-marketing service communications where necessary, for example in relation to your account, quote requests, subscriptions, payments or support enquiries.

7. Cookies and analytics

We use cookies and similar technologies to make the Website work, understand how it is used, remember preferences, improve performance and, where applicable, measure marketing effectiveness.

Some cookies are strictly necessary for the Website to function. Others are optional and will only be used where required and where you have given consent through our cookie tools.

For more information, please see our Cookie Policy.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to provide our services, maintain records, resolve disputes, enforce agreements, and comply with legal, tax and regulatory obligations.

Retention periods may vary depending on the type of data and the reason we hold it. When we no longer need personal data, we will delete it or anonymise it where appropriate.

9. Data security

We take appropriate technical and organisational measures to help protect personal data against accidental loss, unauthorised access, misuse, alteration and disclosure.

However, no online service can ever be completely secure, and you share information with us at your own risk.

10. Your rights

Depending on your circumstances, you may have the right to:

• be informed about how your personal data is used;
• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• request erasure of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• request portability of certain data; and
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

11. International transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will ensure that appropriate safeguards are in place as required by UK data protection law.

These safeguards may include the use of adequacy regulations, the UK International Data Transfer Agreement, the UK addendum to standard contractual clauses, or other lawful transfer mechanisms.

12. Third-party links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with your data.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email or through the Website.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: support@whocantakemeto.com
Postal address: WCTMT, Independent House, WF16 0PW

15. Right to complain

If you are unhappy with how we use your personal data, please contact us first and we will try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. Further information is available from the ICO.

Last updated: 08th March 2026